safarivur.blogg.se - Teamviewer microsoft teams

High-priority tasks like addressing major incidents or implementing critical changes. Service desk technicians can shift their focus to other The all-new ServiceDesk Plus app for Microsoft Teams helps enterprisesĪdopt a proactive approach to service management by amplifying self-service capabilities within the Teams interface.Įmployees can now access the self-service portal within the Microsoft Teams chatbot interface, which empowers end users to fix issues on their own while reducing the ticket load. With most enterprises migrating to a digital workplace, service desks receive tickets or requests around the clock, which takes valuable time and resources to tackle.

Create request "subject": To create a new service desk request with the defined subject.Įmployee-centric service management for a distributed workforce.

Search request "Search_key": To search a request with keywords.

Pending approvals: To show all the pending approvals associated with the technician, then approve them with another command.

View my open requests: To display all open requests that are assigned to the technician.

View all open requests: To display all open requests that the technician has access to.

Select instance: To select the ServiceDesk Plus Cloud instance.

Like adding notes, approving requests, picking up requests, assigning requests to technicians, and resolving tickets through the actionable cards within the chat window. The built-in Teams chatbot now allows them to interact with ServiceDesk Plus to fetch information and perform various service desk actions right from within Teams for quicker resolution.

Both technicians and end users need various kinds of information about their service desk tickets during the ticket life cycle.